DHL Express has expanded the infrastructure and operating capacity at its logistics industry gateway located at Mexico City’s International Airport.
The company invested £4.5 million ($6.2 million) in the facilities which it hopes will strengthen its Mexican and international network, facilitating trade in the US, Europe, Latin America and the rest of the world.
The new centre has been designed to optimise processes, which the company says has resulted in increased handling capacity of 100,000 shipments per month, a 300 per cent improvement.
There is also a new customer service call centre located within the hub, which handles more than 18,000 daily calls and provides tracking on some 40,000 shipments. DHL says 93 per cent of incoming calls are now answered in less than 15 seconds, minimising any wait time.
Alan Cassels, UK managing director of DHL Express International, said: “Customers in the UK with trade connections to Mexico will also benefit from this investment, as these facilities not only act as a gateway to Mexico but also for shipments to Cuba, a region not currently served by our competitors.”
John Mullen, the company’s CEO announced on a recent visit to Argentina and Brazil that DHL plans to invest a further £145 million ($200 million) in Latin America over the next two years.