DHL Global Forwarding and Delta Cargo have agreed on a strategic air cargo security partnership.
The partnership is a DHL initiative aimed at stepping up supply chain security. It is based on a common understanding of standard operating procedures for high-value and high-risk cargo and an exchange of best practices on security issues and information on crime trends.
Delta Cargo is also introducing the performance scorecard system launched by DHL in November 2009.
The commitment to quality scheme focuses on continuous quality improvement throughout the shipment life cycle. It comprises areas such as eFreight, booking processes, shipment handling, claims processing and invoicing.
DHL Global Forwarding’s preferred carriers are encouraged to join the performance scorecard system as it enables them to improve their service to customers while at the same time lowering supply chain costs by reducing the number of exceptions.