British Gas has developed its supply chain so that it predicts its service engineers’ in-field requirements, allowing it to provide same-day delivery, directly improving the quality of service.
It’s an approach that won British Gas the 2010 European Supply Chain Excellence Award for Customer Service and Support.
We are now looking for entries for the Customer Service & Support category in the European Supply Chain Excellence Awards 2011.
So, what does it take to win? Well last year it was a painfully close decision. A strategic partnership between Jaguar Land Rover and DHL Supply Chain scored very highly but ultimately the award went to British Gas. The judges were impressed by the scale of the challenge facing British Gas, performing 38,000 visits to customers per day, and the company’s ability to route engineers dynamically. With 99.6 per cent next-day delivery, British Gas is now predicting engineers’ in-field requirements, allowing the company to fulfil same-day delivery and so is directly improving the quality of service.
If you have got a great story to tell, why not download a free entry form and put your firm forward to be recognised for its achievements.
The 2010 awards broke all records – more entries than ever, more companies making it to the shortlist, and more people at the Awards Night than ever before. In fact, the evening was over-subscribed – packing the Ballroom at the Grosvenor House Hotel to capacity and prompting our move to a larger venue – the London Hilton – for the 2011 Awards.
The European Supply Chain Excellence Awards are organised by Supply Chain Standard in partnership with PRTM. They were launched in 1997 to recognise and reward organisations in Europe that demonstrate excellence in their supply chain operations.
There are two main groups of awards. The Industry Sector Awards recognise excellence in organisation and management of a complete supply chain. The Special Category Awards differ from the Industry Sector Awards in that they recognise excellence in the implementation of a specific project.
Industry Sector Awards
> Automotive, Aerospace & Industrial
> Consumer Products
> Hi-Tech, Communications &Electronics
> Public Sector, Services & Utilities
Special Category Awards
> Contribution to Environmental Improvement
> Customer Service & Support
> Innovation in Supply Chain Practice
> Innovation in Use of Technology
> Logistics & Distribution Operations
> Logistics Strategy
> Sourcing & Procurement
> Training & Professional Development
> Team of the Year
> Overall Winner
Entry into the Awards is free – the deadline is Friday 3rd June 2011.
Register and download an entry form at www.supplychainexcellenceawards.com