Team of the Year, sponsored by Supply Chain Standard
Winner: Sony DADC with The Logistics Business
The Team of the Year award is designed to recognise importance of teamwork in supply chain success. And this year we had some great examples – but really there could only be one winner.
After all, how often do you find that your distribution centre has been invaded by rioters, fire bombed and burnt to the ground? That’s what happened to Sony DADC’s Enfield site in the summer of 2011 during the riots that engulfed London and other cities. It took real teamwork to recover from that.
The Enfield site offers warehouse pick-pack-ship operations, value added services, including bespoke printing services, and customer services, with facilities such as a call centre, and an engineering centre on site. It collects around €3 billion cash a year from credit and cash collection services there.
The facility was engulfed in flames within six minutes, which took six days and six nights for the fire services to put out, due to the nature of the fire and the content of the building.
UK programme director, Natasha Tyrrell, had to pick up the pieces and rebuild the company’s UK supply chain. The first 24 hours of the operation were crucial in terms of business continuity.
The fire started at 11:20pm. By 1am Sony DADC had established a war room with senior managers at a local hotel. At 2am, it invoked the business continuity plan and by 5am, all newly released orders had been sent to its other UK site. Tyrrell says: “Before our clients had even got out of bed, we were already re-manufacturing their products.”
All local staff, customers and suppliers were notified, and by the end of day one Tyrell and her team had established a plan to set up a temporary warehouse and supply chain facility, which was completed within one week. The company did not lose one member of staff during the process.
The judges were unanimous that the Team of the Year should go to Sony DADC.
– Sony DADC with The Logistics Business
– Asda with Kuehne + Nagel
– Debenhams with DHL Supply Chain
– Jaguar Land Rover with Unipart Logistics
– Telefónica UK with DHL Supply Chain
– Vaillant Group
– Vasanta Group