Thursday 15th Aug 2019 - Logistics & Supply Chain

US retailers pick eBay for fulfilment

eBay Enterprise is to provide regional fulfilment services for Walgreens and Paula’s Choice.

The deal with Walgreens, which the largest drug retail chain in the United States, is for ship-to-store and direct-to-consumer West Coast order fulfilment from the eBay Enterprise fulfilment centre in Reno, Nevada.

Walgreens, first signed with eBay Enterprise in July 2011 for distributing its West Coast Drugstore.com business and then in the autumn of 2012 for Walgreens.com.

Paula’s Choice, the Washington-based make-up and skin care provider, is using eBay to distribute products to customers on the East Coast of the United States.

Until now the company has managed all fulfilment needs through its west coast distribution facility near Seattle, but needed to expand its capacity and provide a location that could deliver product quickly to the east coast, hence the choice of the eBay Enterprise DC at Shepherdsville, Kentucky.

“Our distribution facility is in the north-western corner of the United States, and many of our customers are east of the Mississippi,” said Jon Hughes, director of operations for Paula’s Choice.

“We were looking for a proven fulfilment company with locations that could serve our customer base, and improve our already fast delivery times. We also needed the scale for our growing order volume, technology infrastructure for timely integration with our system, and a variety of value-added services.”

“Today’s consumer expects their order quickly, hassle-free and with nominal shipping fees if any,” said Tobias Hartmann, interim president of eBay Enterprise. “Our goal is to provide retailers with warehouse and store-based fulfilment solutions that provide a competitive advantage and exceed their customers’ expectations to build long-lasting loyalty.”

eBay Enterprise is based at King of Prussia north of Philadelphia, and provides retail-optimized commerce solutions, including the Magento platform, order management, fulfilment, customer care, and marketing. It has offices in London, Barcelona Shanghai, New York and Los Angeles.

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