Returns are a critical issue in online fashion retailing, and James Harper, head of returns at Shop Direct, will provide an overview of the specific challenges when he speaks at the Omni-Channel Conference in September.
He will look at the role do returns play in maintaining high levels of customer service in the online space. And he will consider how to re-integrate returns of over 20 per cent in an effective and efficient way.
The Omni-Channel Conference takes place at the NEC Hilton Birmingham Metropole on Wednesday 17th September and Thursday 18th September.
Tesco, John Lewis, Boots, Halfords, Shop Direct, and Maplin will all be contributing to the event.
The first day of the conference will have a focus on strategy, infrastructure, and forecasting issues, while the second day will look at returns and reverse logistics, as well as deliveries and the final mile.
For more details visit the web site: www.OmniChannelConference.co.uk