Wednesday 20th Sep 2017 - Logistics & Supply Chain

Air cargo modernisation is vital – IATA chief

The International Air Transport Association has called on the air cargo industry to accelerate modernisation and focus on delivering high quality service.

Air freight demand grows by 3.2 pcSpeaking at the 11th World Cargo Symposium in Dubai, IATA director general Alexandre de Juniac highlighted the need for simple modern electronic processes and high quality services.

A key element of e-freight is the market adoption of the e-air waybill, he said. Global penetration has nearly reached 50 per cent and the industry is targeting 62 per cent by year-end on enabled trade lanes.

On customer service, he pointed to two fast growing sectors. “These are e-commerce as well as time- and temperature-sensitive cargo such as pharmaceuticals. It’s a great example to illustrate that we are most successful when we understand and meet customer expectations with value-added solutions,” said de Juniac.

He also picked out the importance of partnerships. “Driving change—whether it is to modernize processes or unlock value through innovation—is challenging for a business where global standards are so vital. Air cargo is highly regulated–so governments must be on-board with change. We are a complex value chain, so building industry consensus is critical. To be successful we must work in strong partnerships,” said de Juniac.

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