Thursday 20th Sep 2018 - Logistics & Supply Chain

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UPS expands Russian collect on delivery service

UPS has expanded its collect on delivery service (COD) so that it now covers some 400 cities in Russia. Under the COD system consumers pay the UPS driver directly for their goods.

Time to buy an online retailer?

The word “relentless” might have been invented to describe the pace of change in online retail – and it clear that many retailers still have some way to go in integrating their online and physical stores to maximise potential sales. The latest move has come from Walmart with a deal to buy US online retailer […]

Time to test yourself against the best

It’s time to test yourself against the best supply chains in The  Supply Chain Excellence Awards 2016, organised by Logistics & Supply Chain.

Asda launches third party parcel service

Asda has launched a new parcel service that will enable customers to collect or return orders made at third party online retailers called To You. It will be available for customers in any of the 614 Asda stores across the UK.

Sluggish online growth still beats the high street

UK online retail sales were up five per cent year-on-year in August, following a particularly strong August 2014 when sales grew 18 per cent, according to the IMRG Capgemini e-Retail Sales Index.

E-tailers need to move quicker on delivery

E-tailers need to move quickly and think smarter if they are going to fulfil their delivery promises this Christmas season, according to Mark Rosenberg, managing director of Parcelhub, which provides delivery services through multiple carriers.

Time to go channel-hopping

According to IMRG, it was the “Weakest August in 15 years for online retail sales”. In this context, “weakest” is a relative term reflecting the fact that online retail sales grew by only five per cent on August last year.

Stock-outs drive buyers elsewhere – survey

Some 57 per cent of in-store shoppers experiencing stock-outs have gone elsewhere or simply not bought at all, according to a survey by GT Nexus in association with YouGov.

Why Wal-Mart is putting the focus on inventory management

 It’s not just the UK where food retailers are facing tough markets. Walmart’s second quarter results highlight not just the competitive nature of the grocery business in the US, but also how the retailer is focusing on inventory management as part of its response.

Pricey platitude

It has become a platitude to say that returns are a problem for retailers – particularly with the growth of online shopping. But the problem is costing retailers some $642.6 billion (£409bn) globally.

M&S looks for logistics boost

Marks & Spencer is looking to improve gross margins in its General Merchandise with the completion of the single tier logistics network and GM4 systems implementation.

Argos completes ‘hub & spoke’ distribution network

Argos has completed the national roll-out of its ‘hub & spoke’ distribution network which enables same day collection of some 20,000 products, parent Home Retail Group has revealed in its annual results. However, it plans to refine its stockholding policy and analytics maximise the sales potential of this new model.

Online strategy switch costs Morrisons £27m

Morrisons has written off £27m of the costs incurred in the development of its own food online offer which was no longer required after it decided to work with Ocado.

Online shoppers look for delivery alternatives

Online shoppers all around the world are looking for alternate delivery options – and demand is especially high in Asia, where 45 per cent of respondents to a UPS survey said they would prefer to have their online order delivered to locations other than their home.

Royal Mail launches e-shop in China

Royal Mail has launched its own shop front on Alibaba’s Tmall Global e-marketplace in China. It will offer a selection of products for purchase by well-known British brands including Brompton Bicycles, with delivery to the doorstep.

Four fold growth for Amazon’s Sunday deliveries

Amazon’s Sunday deliveries have grown by more than four times in the past year – largely as a result of the introduction of Amazon Logistics, the online retailer has revealed.

Argos to open stores in Sainsbury’s supermarkets

Argos is to open ten digital stores in existing Sainsbury’s supermarkets enabling customers to buy from a range of 20,000 products instantly in store via tablets or reserve online for collection within hours.

Online spending tops £100bn

Online spending topped £100 billion for the first time in 2014, according to the IMRG Capgemini e-Retail Sales Index.

Donington disruption hits Christmas sales at M&S

Disruption at the Castle Donington distribution centre hit dot-com performance at Marks & Spencer in December, leading to a 5.9 per cent fall in dot-com sales for the 13 weeks to 27th December.

Online: time to focus on cost to serve

John Lewis is one of the winners out of Christmas 2014 with online sales growth of 19 per cent. Nevertheless, managing director Andy Street told the BBC: “My personal hope is that this is the high water mark for Black Friday. I don’t think we can put the genie back in the bottle but do […]

Sales boost for John Lewis in ‘Logistics Christmas’

Online sales at John Lewis were up 19 per cent on last year in the five weeks to 27th December, driving total sales growth of 5.8 per cent to £777m.  Managing director Andy Street said: “With Black Friday driving a higher proportion of online sales and customers increasingly wanting more convenience, this has meant a […]

Lack of Christmas click and collect could cost SMEs £200m

Thirty nine per cent of SMEs believe they will lose out to larger retailers this Christmas, with a study conducted by retail analysts Conlumino, in partnership with InPost , indicating that shoppers are set to allocate just 13.2 per cent of their Christmas spend to small or medium sized enterprises.

LSC columnist Penelope Ody is a retail market specialist.

Facing up to the challenge of change

Retailing has always been a dynamic industry but today’s changing consumers are causing many retailers to reassess fundamental strategy and approach. Penelope Ody examines the issues.

On the spike: will Black Friday be a pain in the chain next year?

On the day after Thanksgiving, the city of Philadelphia in the United States experiences particularly heavy and disruptive traffic.  And that, I am reliably informed, is why it is now known as “Black Friday”.  And Black it was for some retailers, who simply couldn’t keep up with the scale of the shopping binge in the […]

Retailers bring forward last order dates for Christmas

One in three retailers is bringing forward last order dates this Christmas, according to research from Manhattan Associates, which warns that customers who leave their shopping till later could be in for a surprise this year.

Castle Donington now handling all M&S.com orders, says retailer

Marks & Spencer has confirmed that its e-commerce distribution centre at Castle Donington is now handling 100 per cent of M&S.com orders, saying that it had enabled the retailer to launch an improved service delivery proposition. In its results for the half year to 27th September, the retailer said a number of large capital projects […]

eBay Enterprise to open fulfilment centre in Germany

eBay Enterprise is to open a new European fulfilment centre in Germany in the second quarter of 2015, reflecting the double-digit growth it has experienced over the past year. The 280,000 sq ft facility will be opened at Halle north of Leipzig. It will use more than 70 carriers and offer 350 service options for […]

Bad delivery experience drives away consumers

Six out of ten consumers are unlikely to order from a retailer ever again if they have a bad delivery experience, according to a study by MetaPack. Worse still, 78 per cent are likely to tell their friends about their bad experience, the study conducted by Research Now for MetaPack, suggests. But, as many as […]

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