While many retailers would love it if we all quietly forgot about Black Friday, the American import looks set to stay for some years yet. Will 2016’s promotions repeat the carrier carnage of 2014 or will retailers succeed in managing consumer demand and expectations?
Physicist Stephen Hawking has predicted a future with “machines whose intelligence exceeds ours by more than ours exceeds that of snails”. so, how could technology available today transform fulfilment? By Penelope Ody
Unlike Christmas 2014, last year’s festivities were not followed by endless news stories about failed deliveries – but that doesn’t necessarily equate with problem-free orders or increased profits.
Black Friday 2014 will haunt UK retailers and their logistics partners alike for many years to come. Consumers brawling in the aisles for discounted goods, trailer loads of parcels for home delivery left standing because capacity had been under-estimated, and worst of all, lots and lots of very unhappy customers.
As online sales continue to grow so may retail losses on each order. Big data and a change in consumer attitudes to the services they want might just ease the pressure on carriers.
With the summer sales out of the way, retailers used to start turning their attention to the Christmas peak – or they did until the arrival of ‘Black Friday’.
Drones, driverless vehicles, robots, underground tunnels… futuristic delivery options are proliferating, but will they ever replace the ‘man with a van’?
As online sales soar so do returns, with three or four items in every ten sold heading back to the shelves – at what cost?
With the IMRG calculating that shoppers now spend £1in every £4 online, demand for delivery services continues to grow. Can the industry cope with promotional peaks?
Retailing has always been a dynamic industry but today’s changing consumers are causing many retailers to reassess fundamental strategy and approach. Penelope Ody examines the issues.
The mince pies and Christmas cards may have been in the shops since September but with consumers now in serious shopping mode will retailers and carriers actually be able to deliver what they want? Penelope Ody examines the issues.
Click and collect is booming – but with limited resources and the need for new IT tools to support operations how will retailers cope with the Christmas rush? Ask many parcel carriers about their current greatest growth areas and the odds are a great many of them will mention click and collect: a raft of […]
International sales may be seen as a major growth market for many UK retailers but delivering the goods is not always easy.
Online transactions, heading for 40-50 per cent of total sales in many sectors, are driving major transformation of retail supply chains – as well as significant changes to workforce and task management systems. As Tony Stockil, CEO of consultants, Javelin Group, said in his presentation at last month’s Retail Business Technology Expo, retailers are […]
Online sales may be booming but so are the returns. With e-commerce now accounting for almost 20 per cent of UK non-food sales, reducing the returns rate – especially in the fashion sector – will be vital to maintain margins
Christmas is coming and the geese are getting fat – but will they be delivered on time? Or shall we see retailers taking matters into their own hands?
As retail channels proliferate and customers expect instant and accurate information about orders and availability, supply chain systems have moved into pole position enabling many of tomorrow’s ‘must-have’ attributes
As retail chains write down their store assets and high streets atrophy, home delivery becomes increasingly important in the over-all “cost to serve”. Is the model sustainable or will something have to change?
As the lines between in-store and online blur, are retail supply chain priorities shifting from regular replenishment to delivering to order with “keeping the shelves filled” no longer considered a necessity?
In an omni-channel world supply chain management needs to embrace more than just products, deliveries and the internet
With ‘click and collect’ now described as ‘mandatory’ by many e-commerce experts the implications for retail supply chains are significant and far-reaching – how will they cope with the challenges?
GLIT – goods lost in transit – is an increasing problem as online shopping grows and less than honest customers find it can be an almost foolproof way for acquiring a few extras. What can retailers and carriers do?
Like all distance selling, online retailing involves a great many returns and customers are already opting for easier ways to send back unwanted good
The growth of multi-channel operations is transforming the way UK retailers do business – and that includes supply chain operations and opportunities for logistics providers
Major supply chain IT projects can deliver significant benefits, but when things go wrong the penalties of failure soon hit the headlines – and the bottom line
Retailing has always been a dynamic industry but with customers demanding ever more rapid retail there will be plenty of supply chain challenges in 2012
Consumers may want home deliveries at times to suit themselves but cost considerations will always limit the options so are there other ways of keeping them happy?
With the high street stagnating, what retail growth there is, is largely online and involves increasingly challenging stock management and logistics options.
The Olympics may be 16 months away, but already the logistics of keeping shelves filled and deliveries on schedule to satisfy the ten million expected visitors is starting to cause headaches.
Thanks to changing technology, concepts that were once regarded as innovative, high risk, too complex or simply too expensive are rapidly becoming standard - and that applies both to IT and logistics services.
With retail buying power concentrated in ever fewer hands - especially in the grocery sector - CPG suppliers must conform to their various customers' supply chain processes.
Research in IT retail priorities suggest that many supply chain systems are due for an upgrade - and vendors are eager for sales.
The economy may be improving, albeit slowly, but will "lean and mean" remain the order of the day?
Information technology is all too often the elephant in the room, but retail market specialist Penelope Ody thinks it might be time to think small.
Online shopping is growing - but when will home delivery services bring customer satisfaction?
An expert and efficient 'solution' to help cut costs should be a priority.
The current recession has seen massive destocking by retailers - it this the new norm or will the shelves fill up again come the upturn?
Growing need for flexibility, responsiveness and adaptable supply chains might just encourage even more outsourcing as we wait for the upturn.
Despite whatever the latest figures from the Office of National Statistics - robustly "disputed" by the British Retail Consortium - would have us believe, sales in the high street are rather less than buoyant. The ONS's 3.8 per cent year-on-year increase
Along with the current spate of profits warnings and "disappointing" results, we've all noticed how retail clearance sales seem to start earlier and earlier each year. Long ago and far away they were in mid-January and July, now mid-December and early Jun