DHL Express is launching its on demand delivery service in Sub Saharan Africa. The service is now offered in South Africa, Kenya, Nigeria, Ethiopia, Mauritius & Tanzania.
The service, designed for international e-commerce deliveries, will be extended to several other countries in the region throughout the year.
The service enables shippers to activate specific delivery options. DHL Express then notifies their customers by SMS or email about the progress of the shipment. Customers are then able to choose the delivery option most suitable for their requirements on the on demand delivery website.
“Globally, we have seen the share of e-commerce deliveries grow from about 10 per cent in 2013 to more than 20 per cent of the international volumes of DHL Express in 2016,” said Hennie Heymans, CEO of DHL Express Sub-Saharan Africa. “This has primarily been driven by the strong demand for high-value and premium goods in the global marketplace, as well as the emergence of start-up retailers who are growing beyond borders and therefore require a worldwide door-to-door delivery service.
“Thanks to On Demand Delivery, we can support the service offering of online shippers and improve the delivery experience for their customers, while improving our own efficiency, particularly for last-mile deliveries.”
The service is to be implemented in over 100 countries in 2017.