Saturday 17th Nov 2018 - Logistics & Supply Chain

Online delivery volumes hit peak in July

Online orders hit a mini-peak in July -14 per cent higher than last year, according to the latest IMRG MetaPack UK Delivery Index.

However, the number of attempted or carded deliveries rose at the same time, with ‘carded’ deliveries around 6.9 per cent of all orders – the highest since September 2013.

Nevertheless, the UK e-retail market is on track for year-on-year volume growth of 19 per cent.

Andrew Starkey, head of e-logistics at IMRG, said: “We may speculate that the increase in carded deliveries is due to the summer holiday period, with delivery agents not on regular routes and consumers not being at home, but this did not happen last year. This is therefore an area where retailers should examine their current performance to see if there is a genuine issue.”

*  The total cost of failed online deliveries is expected to be some £771 million, according to the IMRG Valuing Home Delivery Review 2014. And that is a fall of 50 per cent over the past two years.

The figure includes costs of £473m for online delivery failure combined with £298m for Marketplace deliveries.

However, IMRG estimates that costs associated with delivery failure may have fallen by almost 50 per cent in the last two years as a result of innovation in e-retail delivery.

The review, supported by Blackbay, examines the cost of a number of scenarios including failed delivery, late delivery, lost orders and returns.

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