Getac Technology, which produces rugged notebooks, tablets and handheld computers for use in harsh conditions, has awarded a five year repair contract to DHL Supply Chain following a six-month trial.
The contract covers mainland Europe, and DHL provides an end-to-end service logistics solution that improves former service levels to 72 hours. Premium repair lead-times are as short as 24 hours.
Between 200 and 300 repairs per month are being made by technicians working in DHL’s End of Runway Logistics Centre at Brussels Airport, where the company invested in a dedicated repair wing.
“We were looking for a partner, who understands that service makes a difference and could provide us with a solution that puts a strong focus on the overall customer experience. DHL enables us to reduce the number of local repair providers, but despite this, we can offer better service across the continent, which will support our growth aspirations outside the UK,” adds John Williams, European operations director at Getac.